Pre-order service

With the pre-order service you reserve new Games Workshop releases before the official pre-order start — right in your customer account instead of via WhatsApp. These are the rules in full. You will find the short version in your account under “Pre-order service”.

Joining

You need a customer account. You can activate the service yourself in your account under “Pre-order service”, or we activate it for you in store.
Before your first reservation you accept these rules. We store when you did so.
Emails about new previews are optional. You can switch them on and off in your account at any time.
You can leave the service in your account at any time. Existing reservations remain valid.

How a preview works

Preview: As soon as Games Workshop shows the next week’s releases (usually on Sunday), we put them into your account. They are not visible in the shop until the official start.
Reserve: Until the reservation deadline (shown with each preview, usually Monday 10:00) you choose quantities, change them or set them to 0. A maximum quantity per item may apply so that as many people as possible get something.
Order and confirm: After the deadline we order from Games Workshop. Once we have their confirmation, we confirm your reservation — you will receive an email. If an item is scarce, reservations are served in the order they came in. Anything that is not delivered is cancelled at no cost to you.
Shop start: At the official pre-order start (usually Saturday) the items go live in the shop. Only what is left after the reservations can be ordered there.

Pickup or shipping

With every reservation you choose pickup in store (Warlock's Warehouse, Gödelgasse 6, 1100 Vienna) or shipping to an address from your account.
Pickup: You pay when you collect in store (cash or card) or online in your account after we confirm.
Shipping: After we confirm, you pay online in your account, shipping included. Shipping costs are the same as in the shop (Shipping & delivery). Reservations to the same address with the same shipping method are shipped together — shipping is charged only once. We ship as soon as everything is paid and has arrived.
Reservations for pickup are added to your open pickup order so you can collect everything at once. Pre-orders stay separate until their release date.

Order with our next order

If an item is unavailable or its pre-order allocation is used up, you can choose “add to our next order” on the item page. This is a binding request: we add the item to our next Games Workshop order and get back to you with a confirmation. Items of an ongoing preview are reserved through the preview.

Commitment and strikes

Reservations are binding: what you reserve and we confirm, you collect or pay for.
You can change your reservation at any time until the deadline. After that you can cancel a reservation as long as we have not confirmed it yet — just get in touch.
If you neither collect nor pay for confirmed reservations and do not cancel or withdraw them either, we may issue a strike. After 3 strikes the service is paused automatically; you will receive an email. We can reactivate it in store.
Withdrawing never results in a strike.

Your right of withdrawal

Reservations made through your customer account are distance contracts. Your statutory 14-day right of withdrawal is not affected — see the information on withdrawal. You can also withdraw online via “withdraw from contract here”.

Data

For the service we store since when it is active, when you accepted the rules, whether you want preview emails and, if applicable, strikes with their reason. More in our privacy policy.

Questions? Email us at office@warlocks-warehouse.com or drop by the store.