Terms and conditions

General terms and conditions

1. Scope

These general terms and conditions apply to all contracts for goods that customers conclude via the Warlock's Warehouse online shop or their customer account with ITNS GmbH, Kaltenleutgebnerstraße 14/3/14, 1230 Vienna, Austria ("we") — including requests, reservations and the pre-order service. The version published on our website at the time of the order or request applies. Deviating terms of the customer only apply if we expressly agree to them.

A consumer is anyone who enters into a transaction mainly for purposes outside their business (§ 1 KSchG); a business is anyone acting in the course of their commercial or self-employed professional activity.

2. Conclusion of contract in the online shop

The presentation of goods in the online shop is not a binding offer but an invitation to order. By clicking "Place order with obligation to pay", the customer makes a binding offer for the goods in the cart. Before sending, the customer can check and correct all details on the checkout page and change the cart at any time.

We confirm receipt of the order by email without delay; this confirmation of receipt is not yet an acceptance. The contract is concluded when we accept the order — by an express declaration of acceptance by email, by dispatching the goods, by notifying that the goods are ready for pickup, or by charging the purchase price for an online payment, whichever occurs first.

The contract languages are German and English. We store the contract text; the customer receives the order details, these terms and the information on the right of withdrawal by email (as PDF) and finds their orders in the customer account.

3. Requests, reservations and pre-order service

If the customer requests goods in the customer account (preview reservation, "Add to our next order") or has goods reserved in the store or by telephone, this is a binding offer. The contract is only concluded with our confirmation ("Order confirmed"), for the confirmed quantities. Anything we do not confirm — for example because the manufacturer does not deliver or delivers too little — is not ordered and costs nothing.

We activate the pre-order service (preview reservations and adding to our next order) for customers with a customer account; the customer accepts the rules of the service. We may set maximum quantities per customer and item. Customers who neither collect or pay for confirmed reservations nor cancel or withdraw from them receive a strike; after the number stated in the account the service is paused. Strikes have no financial consequences. Exercising the statutory right of withdrawal never results in a strike.

4. Pre-orders

Pre-order items are released on the release date announced by the manufacturer. If the manufacturer postpones the date, we inform the customer by email; the pre-order remains in place unless the customer cancels it. Orders containing pre-order items are shipped together as soon as all items are available. If the manufacturer does not deliver or does not deliver the ordered quantity, we inform the customer without delay and refund any payments already made for the items that cannot be delivered.

5. Prices and shipping costs

All prices are final prices in euros including statutory VAT. Shipping costs depend on the country of delivery and the shipping method; they are listed on the "Shipping & delivery" page and shown before the order is placed. Pickup in our store is free of charge.

6. Payment

We offer the payment methods listed on the "Payment methods" page; the checkout shows which are available for an order. We charge no fees for payment. Online payments (card, Apple Pay, Google Pay, Klarna, EPS via Stripe, and PayPal) are due with the order. For pickup, the customer can also pay in the store (not in combination with discount codes or gift vouchers). Confirmed requests are paid online in the customer account or on pickup; for shipping, payment is due before dispatch.

7. Delivery and pickup

We deliver to the countries listed on the "Shipping & delivery" page, to the delivery address provided by the customer. Delivery times are stated there or with the item; for online payment they start with receipt of payment. If no delivery time is stated, we deliver within 30 days of the conclusion of the contract at the latest.

For pickup, we inform the customer by email as soon as the goods are ready in our store (Warlock's Warehouse, Gödelgasse 6, 1100 Vienna; opening hours on the contact page). Please collect goods that are ready promptly.

For consumers, the risk passes only when the goods are handed over to the customer or to a third party named by them who is not the carrier.

8. Retention of title

The goods remain our property until paid in full.

9. Warranty

The statutory warranty provisions apply. Please report obvious transport damage to the delivery service and to us; this does not affect your statutory rights.

10. Right of withdrawal

Consumers have a right of withdrawal for distance contracts as set out in our information on the right of withdrawal. Withdrawal is also possible using the "Withdraw from contract here" function on our website.

11. Gift vouchers and discount codes

Gift vouchers can be redeemed in the online shop and in our store, also in several partial amounts; any unused balance remains on the voucher. Purchased gift vouchers do not expire. Cash payment is excluded. If an order paid with a voucher is cancelled or withdrawn, we credit the amount back to the voucher.

Promotional discount codes are free of charge, are valid only for the stated period and under the stated conditions and can only be redeemed in the online shop, one per order. They are not paid out in cash; any unused remainder lapses. If an order is withdrawn in whole or in part, the discount is taken into account proportionally.

12. Loyalty programme

Customers with a customer account or membership card collect loyalty points for purchases online and in the store (1 point per full euro). This determines the membership level; a personal customer discount is shown in the account and applied automatically. Points cannot be paid out or redeemed.

13. Data protection

How we process personal data is described in our privacy policy.

14. Applicable law and place of jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law. For consumers, this choice of law only applies insofar as it does not deprive them of the protection of mandatory provisions of the law of the state in which they have their habitual residence.

For contracts with businesses, the court with subject-matter jurisdiction for the registered office of ITNS GmbH (1230 Vienna) has exclusive jurisdiction. For consumers, the statutory places of jurisdiction apply; consumers whose domicile or habitual residence is in Austria can only be sued there.

As of October 2026