Shipping & delivery
Shipping & delivery
Countries and shipping costs
| Country | Shipping method | Cost |
|---|---|---|
| Austria | Austrian Post | €5.90 · free from €100 order value |
| Germany | DPD | €13.30 |
| Italy, Slovakia, Slovenia, Czechia, Hungary | DPD | €18.90 |
| — | Pickup in our store (Gödelgasse 6, 1100 Vienna) | free |
All prices include VAT. You see the shipping costs for your order in the cart and at checkout before you order.
Delivery times
- Items in stock are usually dispatched within 2 working days of receipt of payment. Delivery usually takes 1–3 working days within Austria and 3–7 working days to Germany and the other countries.
- Items on their way have been ordered by us; the expected week is shown with the item. We ship them or set them aside for pickup as soon as they arrive.
- Pre-orders are released on the stated release date. Orders containing pre-order items are shipped together as soon as all items are available; if the manufacturer postpones the date, we inform you by email.
If no delivery time is stated for an item, we deliver within 30 days at the latest.
Pickup in our store
Choose "Store pickup" at checkout. As soon as everything is ready, you will receive an email; the order is then ready at our till under your order number. You can pay online in advance or on pickup. Opening hours and directions are on our contact page.
Delivery
We deliver to the delivery address provided. If a parcel cannot be delivered, the carrier deposits it according to its terms. Please report obvious transport damage to the carrier and to us.
As of October 2026