Right of withdrawal

Information on the right of withdrawal

Consumers who conclude a contract with us via our online shop, their customer account or otherwise exclusively by means of distance communication (e.g. telephone or email) have a right of withdrawal under the Austrian Distance and Off-Premises Contracts Act (FAGG).

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If several goods of one order are delivered or collected separately, the period starts on the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us (ITNS GmbH – Warlock's Warehouse, Kaltenleutgebnerstraße 14/3/14, 1230 Vienna, Austria, telephone +43 1 418 00 09, email office@warlocks-warehouse.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

You can also declare your withdrawal directly on our website using the “Withdraw from contract here” function (at the bottom of every page, in the order confirmation and in your customer account). We will confirm receipt of your withdrawal by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Amounts paid with a gift voucher are credited back to the voucher.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us in our store without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us: Warlock's Warehouse, Gödelgasse 6, 1100 Vienna, Austria. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply to contracts for

  • goods made to the consumer's specifications or clearly personalised;
  • sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery;
  • sealed audio or video recordings or computer software which were unsealed after delivery;
  • newspapers, periodicals or magazines, with the exception of subscription contracts.

There is no statutory right of withdrawal for purchases made in our store.

As of October 2026

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To ITNS GmbH (Warlock's Warehouse), Kaltenleutgebnerstraße 14/3/14, 1230 Wien, office@warlocks-warehouse.com:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.